StarCCM+ Dedicated Support Engineer (DSE)

Montreal
Posted 3 months ago

The StarCCM+ Dedicated Support Engineer is responsible for providing excellent engineering support to customers to ensure their technical success in using StarCCM+. The candidate will work closely with the customers to understand their engineering needs and help them achieve their objectives by using the software.

What to expect as the main responsibilities:

  • Provide excellent software assistance to our customers, while establishing a friendly collaborative rapport
  • Be the first point of contact for multiple accounts, identify their engineering problems as well as their issues with StarCCM+, and propose resolutions
  • Provide training on introductory and advanced topics in STAR-CCM+
  • Troubleshoot user models and recommend best practices and modeling guidelines to improve customer satisfaction and productivity
  • Perform benchmark simulations and test cases to explore new methods, define best practices and verify results
  • Consistently improve our understanding of customer workflows and provide feedback to the product and development teams
  • Provide technical support for the sales team

You will be successful in this role if you:

  • Have a Degree (MSc, PhD preferred) in Aerospace, Mechanical, Chemical Engineering or a similar discipline 
  • Have solid understanding of theoretical fluid mechanics and heat transfer
  • Have familiarity with common numerical methods employed in scientific computing for physical simulations
  • Broad-bases knowledge of the methods and practices in CFD
  • Hands-on experience with workflows and tasks associated with practical use of engineering simulation tools
  • User of CAD tools, with NX experience, a plus
  • Expert level user of CAE tools, StarCCM+ / NX Advanced Simulation / Simcenter3D skills, a plus
  • Excellent problem solving skills

You will be even more successful in this role if you:

  • Have excellent communication and presentation skills
  • Mastery of the English language, in both written and oral forms
  • Have customer satisfaction at heart
  • Display initiative and ability to work independently as well as with others
  • Ability and willingness to occasionally travel locally, regionally, nationally and internationally

Note: only those candidates selected for an interview will be contacted.

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